These Terms of Service ("Terms") govern your access to and use of Navikaa ("Navikaa", "we", "us", or "our"), an AI-powered product management platform. By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

1. Acceptance of Terms

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Description of Service

Navikaa is an AI-powered platform that assists product builders and teams in creating product requirements documents (PRDs), user stories, competitive analyses, OKRs, release notes, go-to-market plans, architecture decision records, and other product artefacts. The Service uses large language models and, where you have connected integrations, real data from your connected tools (e.g., Jira, Confluence) to generate context-aware outputs.

Navikaa operates a "Honesty Protocol": when an agent cannot ground a response in your live data, it will explicitly state this. We never silently substitute general knowledge for your specific data.

3. Eligibility

You must be at least 18 years old to use the Service. The Service is designed for professional product management use and is not intended for personal consumer use.

4. Account Registration

To access the Service you must create an account. You agree to:

Provide accurate, complete, and current information during registration.
Maintain the security of your password and not share your credentials.
Notify us immediately at support@navikaa.ai of any suspected unauthorised access.
Accept responsibility for all activity that occurs under your account.

5. Acceptable Use

You agree not to use the Service to:

Generate content that is unlawful, defamatory, obscene, fraudulent, or infringes any third-party rights.
Attempt to circumvent, reverse-engineer, or exploit any security measures or access controls.
Scrape, crawl, or systematically extract data from the Service without written permission.
Use automated scripts or bots to access the Service beyond normal product usage.
Impersonate any person or entity, or misrepresent your affiliation.
Transmit malware, viruses, or any code designed to interfere with the Service.
Resell, sublicense, or redistribute the Service to third parties without written authorisation.
Use the Service to process personal data in violation of applicable data protection laws.
Attempt to gain access to another user's account or data.

Violation of these restrictions may result in immediate suspension or termination of your account.

6. AI-Generated Content

6.1 Nature of AI outputs

Outputs generated by Navikaa's AI agents are produced by large language models and are probabilistic in nature. They may contain errors, inaccuracies, or omissions. You are solely responsible for reviewing, validating, and editing AI-generated content before using it in any professional, commercial, or consequential context.

6.2 No training on your data

Navikaa does not use your inputs or outputs to train, fine-tune, or improve any AI model. See our Privacy Policy, Section 5 for full details.

6.3 Ownership of outputs

Subject to compliance with these Terms, you own the outputs generated for you by the Service. You grant Navikaa a limited, non-exclusive licence to store and process those outputs solely to provide the Service.

6.4 Limitations on reliance

AI outputs must not be relied upon as a substitute for professional legal, financial, medical, or regulatory advice. Navikaa expressly disclaims liability for decisions made based solely on AI-generated content.

7. Third-Party Integrations

The Service allows you to connect third-party tools. By connecting an integration:

You confirm you have the right and authority to connect that tool and grant Navikaa the requested permissions.
You acknowledge that Navikaa will access data from that tool only as necessary to fulfil the specific task you have requested.
You confirm your use of the third-party tool complies with its own terms of service.
Navikaa is not responsible for the availability, accuracy, or security of third-party services.
Write actions (e.g., pushing content to Confluence) are always initiated by your explicit action — Navikaa never writes to your tools autonomously.

8. Intellectual Property

8.1 Your content

You retain all intellectual property rights in the content you input into the Service and in the outputs generated for you. You grant Navikaa a limited, worldwide, non-exclusive, royalty-free licence to process, store, and transmit your content solely as necessary to provide the Service.

8.2 Navikaa's property

The Service, including its software, design, branding, agent logic, and all Navikaa-created content, is owned by Navikaa and protected by intellectual property laws. No part of these Terms grants you any rights in Navikaa's intellectual property beyond the right to use the Service as described.

8.3 Feedback

If you submit feedback or suggestions about the Service, you grant Navikaa a perpetual, irrevocable, royalty-free right to use that feedback for any purpose without obligation.

9. Confidentiality

Each party agrees to keep confidential any non-public information of the other party that is designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed; or (d) must be disclosed by law.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR COMPLETE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NAVIKAA'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO NAVIKAA IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD 100.

IN NO EVENT SHALL NAVIKAA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL.

Some jurisdictions do not allow limitation of implied warranties or exclusion of certain damages. In such jurisdictions, the above limitations apply to the maximum extent permitted by applicable law.

12. Indemnification

You agree to indemnify and hold harmless Navikaa and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of: (a) your use of the Service in violation of these Terms; (b) your content; (c) your violation of any third-party rights; or (d) your violation of any applicable law.

13. Suspension and Termination

By you: You may delete your account at any time via Settings → Account → Delete Account. We will process deletion of your personal data within 30 days.

By us: We may suspend or terminate your account immediately if you materially breach these Terms, engage in fraudulent or illegal use, or if continued operation poses a security risk to Navikaa or other users.

Upon termination, your right to access the Service immediately ceases. Sections 8, 10, 11, 12, 14, and 16 survive termination.

14. Governing Law and Disputes

These Terms are governed by the laws of India, without regard to conflict of law principles.

Informal resolution: Before initiating formal proceedings, contact us at support@navikaa.ai. We will make a good-faith effort to resolve the matter within 30 days.

Arbitration: If informal resolution fails, disputes shall be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (India). Seat of arbitration: Mumbai, India. Language: English.

15. Changes to These Terms

For material changes, we will provide at least 14 days' notice via in-app notification before changes take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, stop using the Service before the effective date.

16. General Provisions

Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Navikaa regarding the Service.
Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary, and remaining provisions continue in full force.
Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement rights.
Assignment: You may not assign your rights under these Terms without our written consent.
Force majeure: Neither party is liable for delays caused by events beyond reasonable control.
Language: In case of conflict between translated versions of these Terms, the English version prevails.

17. Contact

Email: support@navikaa.ai
Response time: We aim to respond within 2 business days.